Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed through Solanirta (hereinafter referred to as “we”). The purpose of this policy is to clearly explain the conditions, procedures, and refund arrangements related to order cancellations.

1. Order Cancellation Conditions

Orders may be canceled within 48 hours after placement, provided that the order has not yet entered the shipping process. If more than 48 hours have passed or the order has already been shipped, cancellation will no longer be available. In such cases, you may contact us after receiving the item to request a return and refund.

2. Order Cancellation Process

To request an order cancellation, please follow the steps below:

1. Contact our customer support team via email or phone and provide your order number along with relevant payment information.
2. Our support team will review your request promptly and notify you of the result once the request has been approved or declined.

3. Refund Process

If your cancellation request is approved, the refund will be issued to the original payment method used at checkout, such as a Visa or MasterCard account.

The refund processing time is generally between 1 and 5 business days, depending on your bank’s processing schedule. If the refund has not been received after this period, please contact us for assistance.

4. Contact Information

If you have any questions regarding order cancellation or refund processing, please contact us using the details below:

Contact Address: 1405 Embercrest Drive, Midlothian, TX 76065, United States
Customer Service Phone: +1 (516) 668-3675
Customer Service Email: solutions@solanirta.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)