This Service Policy applies to all services and transactions provided through Solanirta (hereinafter referred to as “we”). The purpose of this policy is to clearly explain service conditions, user responsibilities, order handling, and related rights and obligations. All content below applies solely to online purchases and services offered through our website.
1. Introduction And Scope Of Application
This policy governs the use of our website, services, and related transactions. By accessing or placing an order through our platform, you agree to comply with the terms described herein. This policy applies to all users and all orders submitted through our online store.
2. User Accounts And Website Responsibility
Users are responsible for ensuring the accuracy of the information provided during account creation and checkout. We are responsible for maintaining the normal operation of the website and ensuring that order processing functions correctly. Users agree not to misuse the website or interfere with its operation.
3. Product Information, Inventory, And Pricing
All product descriptions, availability, and prices are displayed on the website at the time of purchase. Inventory levels are updated regularly; however, availability may change due to demand or system updates. Prices shown include all applicable taxes and charges, and no additional fees will be required after checkout.
4. Orders And Payment
Orders are confirmed once payment has been successfully completed. We reserve the right to decline or cancel an order if payment authorization fails or if abnormal activity is detected. Payment processing is handled securely, and order confirmation will be sent via email after successful submission.
5. Delivery Conditions
We only offer delivery services within Australia. Once payment is successful, the order is officially confirmed and enters the preparation stage. Standard processing time is approximately 1 to 3 business days. After preparation, we will hand over the goods to the designated logistics carrier. Estimated delivery time is generally 5 to 10 business days after shipment, depending on the destination and current order volume. To ensure stable and reliable delivery, we partner with several well-known logistics companies, including UPS, DHL, FedEx, and the Australia Post Service. Orders totaling AUD99.99 or more qualify for free shipping; orders below this amount are subject to a flat shipping fee of AUD9.99. All applicable taxes and related fees are included in the listed price; no additional charges apply.The most up-to-date delivery details can be found in our shipping policy.
6. Order Cancellation
Cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered the preparation stage or been handed over to the carrier. Once processing or shipment has begun, cancellation will no longer be available. In such cases, you may submit a return request after receiving the order in accordance with the procedures outlined in our order cancellation policy.
7. Returns And Exchanges
Return or exchange requests may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance defects, quality-related issues, noticeable color discrepancies, unusual odors, or cases where the received item does not match the order details. Detailed eligibility conditions and step-by-step instructions are available in our returns and exchanges policy.
8. Refund Policy
Approved refunds will be processed using the original payment method. Processing time may vary depending on the payment provider and financial institution. Refund eligibility is determined based on order status and policy conditions at the time of request.
9. Dispute Resolution And Applicable Law
We handle disputes in good faith and aim to resolve issues through communication and reasonable solutions. We follow applicable Australian legal principles, including data protection and consumer-related obligations. We reserve the right to update this policy when necessary and will notify users of relevant changes.
10. Privacy And Data Protection
We respect user privacy and handle personal information responsibly. Information collected during transactions is used solely for order processing, customer support, and service improvement. Appropriate measures are in place to protect stored data from unauthorized access.
11. Intellectual Property
All website content, including text, images, layout, and design elements, is protected and may not be reproduced, distributed, or used without prior authorization.
12. Limitation Of Liability
We are not responsible for indirect losses arising from delays, technical issues, or circumstances beyond reasonable control. Our responsibility is limited to the value of the order placed, in accordance with applicable regulations.
13. Updates To Service Terms
We reserve the right to revise or update this policy at any time to reflect operational, legal, or service-related changes. Updated content will be published on this page and will take effect immediately upon publication.
14. Contact Information
Contact Address: 1405 Embercrest Drive, Midlothian, TX 76065, United States
Customer Service Phone: +1 (516) 668-3675
Customer Service Email: solutions@solanirta.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)
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