Purchase and Payment Process

This Purchase and Payment Process applies to all orders placed through Solanirta (hereinafter referred to as “we”). The purpose of this document is to clearly explain each step of the purchasing process, from placing an order to payment confirmation and order processing, so that users can complete their purchases with confidence.

1. Order Review Before Purchase

Before submitting an order, please carefully review the following information:

• Confirm that the selected product details and quantities are correct
• Ensure the recipient’s name, contact number, and delivery address are accurate
• Verify that the billing and payment information is complete

2. Order Placement Procedure

You may complete your purchase by following these steps:

• Add items to your shopping cart and proceed to checkout
• Enter or confirm delivery and billing details
• Review the order summary, including items and total amount
• Submit the order and proceed to payment

3. Payment Confirmation

Payments are processed using the available methods shown on the checkout page. Once payment is completed:

• The order will be confirmed and recorded in the system
• A confirmation message containing order details will be sent to you
• The order will then enter the processing stage

4. Pricing and Charges

All prices displayed on the website are final and include applicable taxes and fees. No additional charges will be applied after payment is completed.

5. Order Processing Status

After payment confirmation, the order enters the processing stage, which may include verification, preparation, and packing. Once processing has begun, certain order details may no longer be editable.

• Order confirmed: payment successfully completed
• Processing: order is being prepared
• Shipment arranged: order is prepared for delivery

6. Payment Issues and Resolution

If you experience any payment-related issues, please review the following guidance:

• If payment fails, you may retry or choose another payment option
• If a duplicate charge occurs, retain your payment record and contact us
• If payment is completed but no order appears, please contact support for verification

7. Data Protection and Security

We take reasonable measures to protect payment and order-related information. Data is used solely for order processing, customer support, and service improvement.

Contact Us

If you have any questions regarding the purchase or payment process, please contact us using the details below:

Contact Address: 1405 Embercrest Drive, Midlothian, TX 76065, United States
Customer Service Phone: +1 (516) 668-3675
Customer Service Email: solutions@solanirta.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)