Refund Policy

This Refund Policy applies to all orders placed through Solanirta (hereinafter referred to as “we”). This policy explains the applicable refund conditions, processing steps, and related information to ensure that the refund process is clear, transparent, and easy to understand.

1. Refund Eligibility

You may submit a refund request under the following circumstances:

• The order was successfully canceled within the permitted time period
• The order qualifies for a return after delivery
• A duplicate charge occurred due to a system or payment issue

2. How to Request a Refund

To request a refund, please contact our customer support team and provide the following information for verification:

• Your order number
• The contact details used when placing the order
• Relevant payment confirmation or transaction record (if available)

Once all required information has been received, we will review your request and notify you of the outcome.

3. Refund Processing Method

All approved refunds will be issued to the original payment method used at checkout. Refunds cannot be transferred to other accounts or payment methods.

In most cases, refunds are processed within 1–5 business days. The exact timing may vary depending on your bank or payment provider. If the refund has not been received within this timeframe, please contact us for assistance.

4. Refund Status

Refunds generally follow the steps below:

• Refund request submitted
• Refund under review
• Refund completed and returned to the original payment method

Please retain your order and payment information until the refund process is fully completed.

5. Non-Refundable Situations

Refunds may not be granted in the following situations:

• The request is submitted outside the eligible refund period
• The order does not meet the refund criteria
• Issues caused by incorrect information provided during checkout

6. Information Use and Security

All information used during the refund process is handled securely and only for refund-related purposes. Appropriate measures are taken to protect personal data and prevent unauthorized access.

7. Contact Information

If you have any questions regarding refunds or the refund process, please contact us using the information below:

Contact Address: 1405 Embercrest Drive, Midlothian, TX 76065, United States
Customer Service Phone: +1 (516) 668-3675
Customer Service Email: solutions@solanirta.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)